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No-Return Policy

1. Introduction

Welcome to Aqaba Recreational Center! We are delighted to have you as a customer and appreciate your interest in our services. This policy is intended to provide transparency about our no-return policy. We believe that by clearly communicating our practices, we can foster a trusting relationship with our customers while ensuring the sustainability of our business.

2. Purpose and Scope

This policy outlines the conditions under which returns, refunds, or exchanges are not available for services, tickets, bookings, and room reservations. Specifically, it applies to all services provided directly by Aqaba Recreational Center or through our website, affiliates, or authorized agents.

3. Definitions

To ensure clarity, we provide the following definitions as they relate to this policy:

  • Service(s): Any paid or complimentary offering provided by Aqaba Recreational Center, including but not limited to hospitality services, event management, guided tours, consulting, or training.
  • Ticket(s): Any document, whether digital or physical, that grants access to a specific service, event, or venue.
  • Booking(s): The act of reserving a service or product, including but not limited to hotel rooms, event participation, conference seats, or any other resource available for reservation.
  • Reservation(s): Similar to booking but generally applies specifically to securing accommodations in hospitality services like hotels, resorts, lodges, etc.
  • Customer Support: Our dedicated team available to help resolve any issues or answer questions.

4. Policy Statements

We have established this no-return policy to ensure clarity for our customers regarding our practices. The following terms apply:

4.1 General Policy

  1. All services, tickets, bookings, and reservations are non-returnable and non-refundable once confirmed. By completing the purchase, you agree to these terms.
  2. The policy applies regardless of the reason for requesting a return or refund, including but not limited to:
    • Customer dissatisfaction
    • Unforeseen changes in travel plans
    • Scheduling conflicts or errors
    • Weather or natural disasters
    • Health issues
    • Government regulations or advisories

4.2 Services

  1. Once a service has been provided or initiated, no refunds will be issued.
  2. If a customer is dissatisfied with the quality of the service, they are encouraged to contact our customer support team to provide feedback.

4.3 Tickets

  1. Tickets are final sale items, and no returns or exchanges will be entertained after purchase.
  2. Should an event be canceled due to unforeseen circumstances by the organizer, customers may be eligible for a refund or ticket exchange as deemed appropriate.

4.4 Bookings and Reservations

  1. Changes to bookings or reservations may be requested through customer support, but modifications are not guaranteed.
  2. Cancellations will result in forfeiture of any deposits, fees, or prepayments made.

5. Exclusions and Special Cases

5.1 Statutory Rights
This policy does not override any statutory rights to which customers are entitled under consumer protection laws.

5.2 Fraudulent Activity
If any transaction is suspected to be fraudulent or violates the terms of service, Aqaba Recreational Center reserves the right to cancel the purchase without issuing a refund.

5.3 Administrative Errors
In cases where administrative errors (such as double-charging) have occurred, refunds will be provided promptly upon investigation and verification.

5.4 Exceptional Circumstances

  1. In exceptional circumstances where Aqaba Recreational Center is unable to fulfill its obligations due to internal issues (e.g., system outages, employee strikes), customers will be notified, and alternate arrangements will be offered where feasible.
  2. In some cases, partial refunds or credits may be provided as deemed suitable by our customer support team.

6. Customer Support and Resolution Process

6.1 Contact Information
For any queries regarding this policy, please contact us through the following channels:

6.2 Dispute Resolution

  1. Any disputes arising from the application of this policy should be raised with our customer support team for internal resolution.
  2. If a resolution cannot be reached internally, customers are encouraged to contact their local consumer protection agency or an independent mediator.

6.3 Review and Feedback
We value customer feedback and regularly review our policies to align with changing needs. Your input helps us improve our services and maintain transparency.

7. Policy Updates

This policy is subject to change at any time without prior notice. Updates will be communicated via our website, and it is your responsibility to review the policy regularly to ensure you remain informed about our terms.

Effective Date: 11-5-2024
Last Updated:11-5-2024

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